Refund policy
Effective Date: 7/30/2024
At The Cellar Cigar Lounge, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help.
Returns
- Eligibility: Returns are accepted within 30 days of the original purchase date.
- Condition: Items must be unused, in the same condition as received, and in the original packaging.
- Receipt: Proof of purchase is required for all returns.
Refunds
- Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Timeframe: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
- Defective or Damaged Items: We replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at (314) 346-0117.
Non-Returnable Items
- Exceptions: Certain items such as perishable goods, personalized items, and sale items cannot be returned.
- Shipping
- Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Considerations: Depending on your location, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions on how to return your item to us, contact us at:
The Cellar Cigar Lounge
5237 Delmar Blvd, St. Louis, MO, United States, Missouri
(314) 346-0117
We appreciate your business and are committed to ensuring you have a satisfying experience with us. Thank you for choosing The Cellar Cigar Lounge.